Refund Policy

Our Commitment to You

Greatest IPTV guarantees the excellence of our IPTV service. This refund policy clarifies eligible scenarios, maintaining clarity and equity for every customer.

Refund Eligibility

Under the listed conditions, you might qualify for a full or proportional refund:

Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
Duplicate Payments: Accidental duplicate charge for the same subscription period.
Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

Follow these instructions to submit a refund request:

Contact our support team via WhatsApp at Contact us via WhatsApp.
Use the subject line: "Refund Request".
Include your full name, the email address used for your subscription, and the reason for your request.

Sample Refund Request Message

WhatsApp: Contact us via WhatsApp

Message Title: Refund Application

Hi there,

My purpose for writing is to ask for reimbursement of my IPTV subscription fee.

My Name: [Full Legal Name]

My Email: [Registered Account Email]

Reason for Refund: [State your cause concisely, for instance, functionality concerns, double charge, etc.]

Many thanks,

What We Need to Process Your Refund

Account email used at checkout
Order/transaction ID from {Payment Gateway Name}
Brief reason and steps already tried with support
Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

0–3 business days Case review by support team
Same day after approval Refund initiated to your original method ({Payment Gateway 1} / {Payment Gateway 2})
5–10 business days Funds appear depending on bank/card issuer

Email updates will be sent to you throughout the process. Note that responses could take longer during weekends or holidays.

Exceptions (When Refunds Are Not Provided)

Refunds will not be issued under the following circumstances:

You are unhappy with the channel list or content provided.
Your internet connection is too slow or unstable to stream content.
You have violated our Terms of Service (e.g., account sharing).
You are facing geo-blocking issues in your country that are beyond our control.

How to Avoid Refund Requests

Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
Use Setup Guides: Follow our step by step Installation page.
Ask Support First: Most issues are solved in minutes via WhatsApp.

Frequently Asked Questions (FAQ)

Once approved, refunds are completed within 3 business days, though it might take 5-10 business days for the money to appear in your account, depending on your bank or payment provider.

Generally, refunds aren’t available for change of mind after the initial 7-day period. We suggest exploring our features and clarifying any doubts before subscribing.

Auto-renewal applies to all subscriptions. If cancellation is missed before the renewal date, contact us right away. Renewal refunds are determined based on specific circumstances.